LG STORE 360 Privacy Policy

LG Store 360's Privacy Policy, operated by LG Electronics, describes how LG Store 360 collects, uses, and shares customers' identified/non-identified data.

The Privacy Policy can be viewed online at any time at www.lgstore360.com/sa/en/legal/privacy.

If you have any questions after reading LG Store 360's privacy policy, please contact us by e-mail.

Personal information inquiry email: lgstore360contact@lge.com
Updated June 19, 2022

Download a copy of this Privacy Policy (PDF)

Introducing the LG STORE 360.

LG Store 360 is a platform that manages identified data of customers who visit LG Electronics, use products, and are interested in product purchases or events. LG Store 360 is operated/managed by LG Electronics to provide customers with differentiated messages and online/offline experiences. LG Store 360 will try to provide a consistent customer experience in all stores and online that sell and serve LG Electronics products, including LG Brandshop.
LG Store 360 uses LG products, including member information from LG.com (website), or uses identified data of interest, counseling, and visiting customers. All activities of marketing, such as events, promotions, and introductions through LG Store 360, are managed individually, and The consent of the customers who participated in the marketing must be obtained to the terms and conditions of each activity. Customer identified data collected by LG Store 360 is stored/managed for one year as of the initial acquisition date. The marketing activities of LG Store 360 using the data of customers who do not agree to the terms and conditions or express their intention to refuse
to receive them are limited. LG Store 360 does not carry out marketing activities for separate accounts by recycling data from valuable customers and providing it to interested third parties. Stakeholders of LG Store 360 include systems and solutions connected by networks operated and managed by LG Electronics, LG Electronics' customer service centers and executives and employees, LG Electronics' affiliates (including headquarters), stores selling and consulting LG Electronics products, store owners/managers, and promoters/sales persons. LG Store 360 extends the retention period by providing current status information through e-mail (lgstore360markeing@lge.com) one year before the customer's data retention period to obtain consent to use information or participate in new marketing activities. If you refuse to receive it within the preservation period, if you participate in other marketing activities through LG Store 360 and agree to the terms and conditions, we will provide you with various marketing news and differentiated benefits through LG Store 360.
LG Store 360's marketing campaign operates an email (lgstore360marketing@lge.com) dedicated to outgoing calls with an integrated account. If you have any questions about LG Store 360, please contact us by email (lgstore360support@lge.com). Please send an email (lgstore360contact@lge.com) when modifying, storing, or registering customer data for LG Store
360, and if you are willing to refuse to receive it, please request it via email
(lgstore360noreply@lge.com).
The LG Store 360 saves customer members/identified data and records and details of marketing participated by customers and stores them in a safe storage place managed by LG Electronics through Google Cloud Platform, and uses Data Storage configured in Korea as an Asian regional server. All information on LG Store 360 is managed in the form of LOG and processed safely. LG Store 360's customer communication consists of e-mail, SMS, and telephone counseling. E-mail and SMS are linked to a solution that allows LG Store 360 to send e-mails and SMS, and if there is information to be provided to customers who agree to use customer requests and marketing, messages can be safely delivered to customers. Telephone counseling is provided to the store through store staff when the customer directly requests counseling through marketing activities or when the customer's identified data and store information are confirmed through marketing reception consent, and the customer's phone number is not recyclable once. All customers' data is safely stored in the LG Store 360.
LG Store 360 will strive to provide a seamless online/offline experience and do our best to provide a new customer experience by delivering differentiated messages to LG Electronics customers.

Identified/Non-identified data handled by LG STORE

360

LG Store 360 values privacy rights, including basic identifiable information, and believes that these basic rights should not depend on where customers live in the world.
Accordingly, LG Store 360 treats as 'Identified Data' any data relating to, or to which LG Electronics and LG Store 360 can connect or connect to an identified or identifiable individual, regardless of where the individual resides. In other words, data that directly identifies a customer, such as a customer's name, is identified data, and data that does not directly identify a customer, such as the serial number of a device used by the customer, but can be reasonably used to identify the customer is also identified data. Aggregated data is considered non-identified data for the purposes of this Privacy Policy.
Except as described in this privacy policy or at the time we request, we do not otherwise use, share or otherwise disclose your identified or non-identified data to any third party.

Privacy Rights in LG Store 360

LG Store 360 respects customers' ability to understand, access, rectify, transmit and restrict processing of their identifiable data. LG Store 360 provides these rights to its worldwide customer base, and customers have the right not to be treated in a discriminatory manner or to receive a low level of service if they exercise these identifiable information protection rights. Under no circumstances will LG Store 360 sell customer identified data to unspecified external entities or individuals, except for statistical or analysis as specified by law.
To exercise your privacy rights, please contact the LG Store 360 personal information manager
(lgstore360contact@lge.com) or visit the designated LG Electronics website
(https://www.lg.com/common/index.jsp, See address by country).

- Restriction on processing. If you request the LG Store 360 to restrict processing (rejection of reception or failure to provide essential information, etc.), you may not be able to check the notification of benefits or details of the event.

- Deletion method. Please proceed with deleting the data of the member account by canceling the membership of LG.com.

① In accordance with the terms and conditions of LG Electronics member, if data records are

required for dispute consultation or customer service response, deletion may be rejected from the LG Electronics member account. For more details, please refer to the Privacy Policy on the LG Electronics website.

② It is impossible for the customer to directly delete the identified data obtained by applying for an event through the LG Store 360 or through a request for consultation. If you have any questions

about personal information at any time, please contact the LG Store 360 personal information manager (lgstore360contact@lge.com) or stop using it by requesting to unsubscribe (lgstore360noreply@lge.com). If there is no additional activity for one year by managing the data acquired from the LG Store 360, you will be notified of regular receipt of consent, and you must refuse to agree to the terms and conditions when confirming. (The task is not processed in real time.)

Identified/non-identified data collected by LG Store

360 from customers

LG Store 360 is conducting marketing activities for members who agree to the activities through identified/non-identified data obtained through customer participation and membership of LG Electronics. LG Store 360 believes it can safely protect and utilize identified/non-identified data necessary for marketing. In other words, the LG Store 360 strives to collect only the identified/non- identified data required. The identified/non-identified data collected by the LG Store 360 depends on the way customers interact with LG Electronics or LG Electronics affiliates. An explanation of how the LG Store 360 processes personal data for specific personal services can be found at
www.lgstore360.com/sa/en/legal/privacy/data (LG Store 360 website terms and conditions).
Customers do not necessarily have to provide all forms requested by LG Store 360. However, if data is not provided through the form, the LG Store 360 will not be able to provide differentiated benefits, LG Electronics product information, suggestions, or services to customers, or respond to customer requests.
LG Store 360 can collect various information, including creating an LG Electronics web page member ID (email), event links delivered to stores and e-mails through LG Store 360, event participation, consultation history, product or device purchases, personal information inquiries (including LG Electronics web pages).

- Account information. Details of the relevant account, including the email address registered in

the customer's LG Electronics ID, registered device, account status, age, etc.

- Behavioral data. Products of interest, purchased products, products of possession, quantity of purchase, stores of interest, preferred stores, visiting stores, residence time, gender, age group, in- store movement, frequency of hotspot use, heat map, product use information, main function utilization information

- Event participation information. Number of times of participation, e-mail reception, marital status, zip code, anniversary, job, hobby, date of birth, domestic/foreign classification, review, product satisfaction, alias, survey

- Camera analysis information. Visited store name, store visit time, number of visitors, area of interest, traffic analysis, duration time, heat map

- Device information. Information on the device, such as data capable of identified the device, such as device serial number, or browser type, device type, usage time, and search terms.

- Contact information. Data such as name, email address, actual address, mobile phone or home phone number, or other contact information.

- Transaction information. Data on transactions that LG Electronics provided convenience, such as purchasing LG Electronics products and services and purchasing on LG Electronics' platform.

- Use data. Data on activities in LG Electronics services, such as running apps operated by LG Electronics, and the use of the service include browser visit history, search history, product interaction, collision data, performance and other diagnostic data, and other usage data.

- Location information. Accurate location and approximate location to find the store information selected by the customer and my location.

- Store manager information. Store and manager information related to business, such as work information, counseling history, data utilization history, login, etc. (limited to internal customers such as subsidiary manager, manager/store owner, salesperson/promotor, etc.)

- Other information. Detailed information such as communication with LG Store 360 includes interaction with customer support and contact through social media channels.

LG Store 360 website terms and conditions

Privacy Policy

The collection and storage of identified information of customers submitted to LG Electronics website members and LG Store 360 (including online/offline LG Brandshop) is governed by the

「Act on Promotion of Information and Communications Network Utilization and Information

Protection, Etc.」 of the Republic of Korea, 「Personal Information Protection Act」, etc. We comply with the personal information protection regulations in the relevant laws and have the following
personal information handling policy.
This means that your information will not be disclosed to third parties without your consent, and promotional information will not be sent to you via email or post through LG Electronics and LG
Store 360 (the “Company”).
In accordance with the data protection laws of the Republic of Korea, you have the right to access and rectify personal information held by the “Company” about you. By registering your email, mobile phone number and name, you agree to be bound by the terms and conditions of the “company”.

The “Company” informs you of the purpose and method for which your identified information is

collected and used, and what measures the “Company” is taking to protect your personal

information through the personal information processing policy.
This personal information processing policy may be changed according to amendments to related

laws or the policy of the “company”, and the “company” will notify you through the Internet site,

e-mail, etc., so please be aware of this.
1. Personal information items to be collected, etc.

The “Company” collects/processes personal information as follows, and does not process it for

purposes other than the corresponding purpose. (1) Processing items and purpose

1) Use of LG Electronics member information (lg.com member) and LG STORE 360 identified information (lgstore360.com)

2) Use of “company” service

3) Information processed under a pseudonym may be processed without the consent of the data subject for statistical preparation, scientific research, and record preservation in the public interest
4) When collecting personal information, you may refuse to consent to the collection and use of essential items, and if you refuse to consent, the use of the service may be restricted. Optional mandatory items are actually mandatory, but they are selectively collected depending on the event, and service use may be restricted if not entered or selected. If you refuse to consent to the collection and use of optional items, the use of the service is not restricted.
5) In addition to the personal information entered by the customer for smooth service provision,

the “company” shall provide services to .members within the “company” as well as the date and

time of visits, service use records and affiliates (in the process of service use or service provision work). It refers to a company that makes a contract with the “company” for the purpose of providing
goods and services.), information such as order records may be automatically created or additionally collected.
(2) Collection method
1) Sign up for member through the LG Electronics website (regardless of consent for marketing use※) 2) Direct input of customer information through the site (required for consent for marketing use)
3) Automatic collection through log analysis program

4) Collection of information by .cookie.
5) Collection of customer-related data collected in the LG Brandshop (regardless of consent for marketing use※)
6) AI camera data collection installed in the LG Brandshop (data is non-identifying data)
7) Collection of customer-related data through a survey company (requires consent for marketing use)

※ In order to provide better service in the future, identified data that can be collected is “processed”

regardless of the consent for marketing use. However, for marketing activities directly provided to you, consent to use marketing is essential, and if the consent to use marketing is not confirmed,

the “company” does not provide marketing activities to you.

2. Provision of collected personal information

(1) The “Company” uses the customer’s personal information within the scope stipulated in the

collection items and purpose of collection, and does not use it for any other purpose or provide it

to a third party without the customer’s prior consent. However, exceptions are made in the following cases.

- In case of the provisions of the relevant laws and regulations

- In case it is necessary for the settlement of fees according to the provision of services

- If the customer agrees to the provision in advance

- In case it is necessary for statistical preparation, marketing analysis, or market research, it is processed in a form that cannot identify a specific individual and provided to an external organization or organization

(2) "Company" operates the provision of third parties as follows with the user's prior consent.

3. Consignment of collected personal information

(1) The “Company” entrusts the operation of personal information to an external professional

company for customer inquiries and consultations on service use, and for the stable operation of the system.

(2) In the consignment contract, the service provider's observance of personal information protection instructions, confidentiality of personal information, prohibition of provision to third parties, responsibility in case of accident, consignment period, return or destruction of personal information after processing is stipulated and keep the contents of the contract in writing or electronically.
4. Retention and use period of personal information

After the purpose of collecting and using identified information is achieved, the "Company" processes it as a pseudonym, manages it as a history, and keeps it until the "user" requests rejection.

However, the following information is retained for the period specified for the following reasons.

- If the retention period for other personal information has been individually consented to by the member, it is retained for the retention period.

5. Procedures related to overseas transfer of personal information

The “Company” may transmit or manage the information of the “User” abroad as follows for the

purpose of providing the service and enhancing the convenience of users. The details of overseas

transfer of personal information of the “company” are as follows.

Previously received information:
- Identification information collected with the consent of the customer and non-identifying information collected for analysis
- Member information collected through LG Electronics website for marketing activities

Transfer method and country: “Processing” and sending Asian servers through the network, Korea

Transfer Recipient Party:
- LG Store 360: Google Cloud Platform,
- LG Electronics members: Amazon Web Service and Google Cloud Platform
Purpose of transfer and retention and use period: For data storage and processing, until separate notice
6. Destruction procedures and methods of personal information

In principle, the “Company” destroys the information without delay after the purpose of collection and use of personal information is achieved. The destruction procedure and method are as follows.

However, if it is necessary to preserve it in accordance with the relevant laws and regulations, the "Company" may keep the customer's personal information for a certain period set by the relevant laws and regulations. In this case, the personal information is managed only for the purpose of storage.

(1) Destruction procedure

- Member data provided as a member of the LG Electronics website will be destroyed without delay when the customer withdraws or applies for destruction through the LG Electronics website. However, if it is required to be kept according to internal policy or other relevant laws, or within one year from the member's request for withdrawal, it will be transferred to a separate DB and stored for a certain period of time and then destroyed (when responding to CS inquiries, etc.).

- Identified data acquired through LG Store 360 will not be destroyed and will be discontinued by opting out. LG Store 360 is a platform operated for the purpose of processing and utilizing data, and does not directly delete data. However, according to the management plan, in the case of identified data without objection or activity for one year, a request for consent must be requested from the customer at least one week in advance. In case of non-response, it will be destroyed. Data destroyed by LG Store 360 does not affect member data or other service data, and is deleted or restricted to marketing services only.

- In accordance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., if there is no log-in record for one year, the customer is notified

to extend the information maintenance, and the stored record is registered and displayed. The

“Company” notifies the customers who are going to keep it 30 days before the extension of the

fact and identified information items to be kept for extension by e-mail or text message (SMS).

(2) Destruction method

- Personal information stored in electronic file format will be deleted using a technical method that cannot reproduce the record.

(3) Unsubscribe email address
- Unsubscribe E-mail : lgstore360noreply@lge.com
7. Rights of users and legal representatives and how to exercise them
(1) If a customer requests correction of an error in identified information, it will not be used or provided until the correction is completed. In addition, if incorrect personal information has already been provided to a third party, we will notify the third party of the result of the correction without delay so that the correction is made.

(2) The “Company” handles personal information that has been canceled or deleted at the request of the customer or legal representative as specified in the “Period of Retention and Use of Personal Information” and is not allowed to be viewed or used for any other purpose

8. Matters concerning the installation and operation of an automatic personal information collection device and its refusal.

“Company” is operating a .cookie that frequently stores and finds customer information, etc. A cookie is a very small text file that the server used to run the “company” sends to the customer's browser and is stored on the customer's computer hard disk. “Company” uses cookies for the

following purposes:

(1) Purpose of use of cookies, etc.
- We provide targeted marketing and personalized services by analyzing customer access frequency and visit time, identified customer tastes and interests, tracking traces, and identified the degree of participation in various events and number of visits. Customers have the option to install cookies.
Therefore, the member may allow all cookies by setting options in the web browser, check each time a cookie is saved, or refuse to save all cookies.
(2) How to reject cookie setting

- As a way to reject cookie setting, you can accept all cookies by selecting the option of your web browser, check each time you save a cookie, or refuse to save all cookies.

- Example of setting method (in case of Internet Explorer): Tools at the top of the web browser > Internet Options > Personal Information

However, if the customer refuses to install cookies, there may be difficulties in providing the service.

9. Technical/Administrative Protection Measures for Personal Information

The “Company” is taking the following technical/administrative measures to ensure safety so that

personal information is not lost, stolen, leaked, altered or damaged in processing customer personal information.

(1) Measures for technical protection of personal information

- In preparation for external intrusions such as hacking, each server uses an intrusion prevention system and vulnerability analysis system to ensure security.

(2) Administrative protection measures for personal information

- Restriction and education of the person responsible for personal information protection

The person in charge of personal information protection of the “company” is limited to the person

in charge, and a separate password for this purpose is given and updated regularly, and compliance with the privacy policy is always emphasized through frequent training for the person in charge.

- Restriction of access to personal information processing system

We have established internal standards for system access rights of the person in charge of personal information protection, and are managing grants, changes, and cancellations. We are implementing management measures for the person in charge of personal information protection, such as managing the standard/change period for password generation of the person in charge of personal information protection.

10. Personal information protection department and person in charge contact information

(1) The “Company” designates the personal information-related department and person in charge

as follows to protect customers’ personal information and handle complaints related to personal

information.
- Personal Information Protection/Operation Manager: Omni-Channel Marketing Team Leader, Global Marketing Center, LG Electronics
- Email address: lgstore360contact@lge.com
11. Change of Privacy Policy
We reserve the right to change this policy from time to time in our sole discretion. When we do, we will also revise the revision date and only where appropriate, this may be communicated to you. Please check back frequently to see any updates or changes to our policy.

① This privacy policy applies from 18.03.2022

② The previous personal information processing policy is replaced by this personal information processing policy.

Revision history of personal information processing policy
Revision date of privacy policy: 2022-06-19 (latest)

Personal Data LG Store 360 Receives from Other

Sources

LG Store 360 supports the security of other individuals, companies, or third parties (individuals or affiliates that provide LG Electronics products and services or manage stores through LG Store 360), and LG Store 360 We may receive personal data about customers from partners and other legitimate sources that work with LG Store 360 to do so.

- Individual. LG Store 360 may collect data about customers from other individuals. For example, if the individual has sent a message or email to the customer via LG Store 360 to make an offer or recommendation, invited the customer to participate in the LG Store 360 service or forum, or shared

content with the customer.

- Take the customer's instructions. Customers can instruct other individuals or third parties to share data with the LG Store 360. For example, a customer can register store information to participate in an event or event, and the registered store can receive customer data and instruct them to conduct consultations and sales. For example, if information is provided to a store that has an LG affiliate or a sole proprietorship, it is said to be provided to a third party.

- By request of the customer. You can also check information provided by customers who have visited LG Store 360 offline. For example, if you visit the LG Brand Shop or a store that uses LG Store 360, you may be asked to enter customer information from the store owner, store manager, salesperson, or promoter (people who provide consulting and sales services for LG Electronics products). . Customers submit identified data to LG Store 360 after agreeing to the terms and conditions regarding personal information and use in a prescribed form, and the submitted data is safely processed according to the personal information processing conditions.

- Offline. Customer information already held by each offline store is acquired and stored through LG Store 360. Some customer information is not processed and managed because there is no clear agreement to the terms and conditions regarding marketing use, and non-agreement to the terms and conditions may limit the benefits of LG Electronics' marketing and participation in events. For the purpose of obtaining consent to use, you may confirm your agreement to the terms and conditions through any available contact.

- AI camera. LG Electronics collects offline customer behavior data and analyzes it to provide better service. Offline customer behavior data does not identify individuals when stored data. However, the AI camera data includes the time stamp, it might be merged with customer information by the identified customer data. Customer consent is obtained for identification, and the identified customer data is used to improve customer service, including store visit records and interest information, if consent is not obtained, the data will be used as non-identifying data for in-store customer behavior analysis.

- Third Party. LG Electronics operates various sales channels to communicate with customers. Some channels have owners who run individual businesses, and LG Electronics products are handled through contracts. LG Electronics and third parties who are not registered as affiliates of LG Electronics can register and check customer data in LG Store 360 for store operation. However, LG Store 360 does not share data under specific conditions such as the corporation, the store, or a third party between countries, channels, or stores.

- Statistical data. LG Store 360 may use datasets containing images, voices or other data that may be associated with an identifiable person for research and development purposes. When obtaining

these data sets, comply with applicable laws, including the laws of the jurisdiction in which the data sets are hosted. When using datasets for research and development purposes, we do not attempt to re-verify the identity of individuals who may appear in the dataset.

- Partner. For the safe protection of the identified data managed by LG Store 360, we utilize solutions from partner companies that we work with to identify problems, correct them, and reinforce security.

- Other. LG Electronics operates various systems to increase work efficiency in each field. Customer data secured in LG Store 360 can be utilized in LG Electronics' internal system. In addition, information from the internal system can be obtained from LG Store 360 and analyzed as data to differentiate it from individual needs by connecting it with customer data. If there is a third-party system connected to LG Electronics' internal system, we will do our best to continuously update these terms and conditions so that it can be safely managed.

Sharing personal data on LG Store 360

We may share personal data with other entities under the direction of service providers acting on behalf of LG Store 360, LG Store 360 partners or customers. In addition, LG Store 360 does not share personal data with third parties for undisclosed third party marketing.
- Service Providers. LG Store 360 and third-party service providers enter into a contract and, within the scope of LG Electronics' management, use of LG Store 360 services by customers and provision of products to customers on behalf of LG Store 360, including customer data. They can be made to perform specific actions, such as processing and storing. LG Store 360's service providers must comply with this Privacy Policy and process personal data in accordance with the guidelines published by LG Store 360. As a service provider for LG Store 360, when customer data is used externally, the usage history must be notified to customers, and customer data safely managed. Customer data cannot be used by the provider for its own purposes, and the personal data must be deleted or returned after fulfilling the request of LG Store 360. Service providers for LG Store
360 may vary by country, please check the country-specific page for detailed information.

- Partner. In some cases, LG Store 360 may work with third parties to provide services or other benefits. LG Store 360 forces LG Store 360 partners to protect customers' personal data.

- Other. LG Store 360 may disclose information about its customers when it determines that disclosure is necessary or appropriate due to national security, law enforcement or other important public issues. In addition, if LG Store 360 determines that such disclosure is reasonably necessary to enforce the LG Store 360 Terms of Use or to protect LG Store 360 operations or users, or in the event of a reorganization, merger or sale, LG Store 360 has lawful grounds; we may also share information about our customers. The information provided does not identify individuals, and information may be provided to confirm statistical or numerical characteristics.

Personal data protection in LG Store 360

LG Store 360 believes in building excellent security to protect customer data information. LG Store
360 uses management, technology and practical safeguards to protect customer data, taking into account the nature and threat of personal data and processing. LG Store 360 is constantly working to improve these safeguards to keep customer personal data secure.
We may share personal data with other entities under the direction of service providers acting on behalf of LG Store 360, LG Store 360 partners or customers. In addition, LG Store 360 does not share personal data with third parties for undisclosed third party marketing. For more information, refer to LG Store 360 (Identified Information Platform) Site Operation Additional Information.

Children and personal data

LG Electronics members understand the importance of protecting the personal data of children who are 14 years of age or who are considered individuals under the age specified by law in their jurisdiction. However, LG Store 360 does not separately acquire age information from customers. For this reason, we have implemented additional procedures and safeguards to ensure the security of the personal data of children among LG Electronics members utilized by LG Store 360. If there is date of birth or age in the LG Electronics website member data, it is not stored and processed in the LG Store 360. In addition, we require consent to prevent children under the age of 14 from participating in LG Store 360 activities.
If LG Store 360 becomes aware that a child's personal data has been collected without proper authorization, we will take action to ensure that the data is deleted and unused as soon as possible.
When it is determined that the child's information has been provided through the customer's own child or a legal representative, please notify the personal information manager without delay.
- Person in charge of personal information operation/management: lgstore360contact@lge.com

Cookies and other technologies

LG Store 360's websites, online services, interactive applications and advertisements may use

'cookies' and other technologies (such as web beacons). These technologies help us better understand user behavior, including for security and fraud prevention purposes, understand which parts of the LG Store 360 website people have visited, and facilitate and measure the effectiveness of advertising and web browsing. This will be

- Communication cookies. These cookies are used to enable network traffic to and from the LG

Store 360 system, including helping the LG Store 360 detect errors.

- Necessary cookies. These cookies are set as necessary to provide you with certain features or services you have accessed or requested. For example, LG Store 360 may use these cookies to display the LG Store 360 website in the correct format and language, to authenticate and confirm a customer's transaction, and to the contents of a customer's shopping cart when purchasing online at LG Store 360.com. can be maintained.

- Other cookies. These cookies are used to understand how visitors interact with the LG Store 360 website and online services, including helping LG Store 360 evaluate the effectiveness of advertising and web searches. LG Store 360 also uses these cookies to remember your choices while browsing the web, so we can provide you with a personalized experience.

If you do not want the LG Store 360 to use cookies, you can use the means to disable the use of cookies.
- Chrome/Edge browser. In Chrome's Privacy & Security settings, select "Block cookies from other sites".
- Safari browser. Select 'Block All Cookies' in Safari's Privacy Settings.
- Other browsers. If you are using a different browser, please contact the provider for information on how to disable cookies.
If you disable cookies, you may not be able to use certain features of the LG Store 360.
In addition to cookies, LG Store 360 uses other technologies to help achieve similar goals.
Some email messages that LG Store 360 sends to customers provide 'click-through URLs' that link to content on the LG Store 360 website. When a customer clicks on one of these URLs, it goes through a separate server to reach the target page of the LG Store 360 web page. By tracking this click-through, the LG Store 360 can determine interest in a particular topic and gauge whether the LG Store 360 is effectively engaging with its customers. If you do not wish to be tracked in this way, you should not click on graphic or text links contained in email messages.
LG Store 360 generally treats the data it collects using these cookies and similar technologies as non-identified data. However, to the extent that an IP (Internet Protocol) address or similar identifier is considered identified data under local law, LG Store 360 also treats such identifier as identified data in that area. LG Store 360 also occasionally combines non-identified data collected from these
technologies with other identified data held by LG Store 360. When LG Store 360 combines data in this way, it treats the combined data as identified data for the purposes of this Privacy Policy.
Ads delivered through LG Store 360's advertising platform can be delivered to LG Store 360 via e- mail and apps operated by LG Electronics, such as events, discount events, and open events. If you do not want these apps to receive targeted advertisements from the LG Store 360's advertising platform according to your interests, you can opt out of receiving advertisements from your LG Electronics member ID by disabling customized advertisements regardless of the device you are using. Ads based on certain circumstances, such as search terms or channels you are subscribed to, may still appear in your social accounts or LG Store 360 emails.

LG Store 360 uses cookies

Websites and online services of LG Store 360 may use "cookies". Cookies allow you to select products and stores, use a consultation request, or customize your experience on the LG Store 360 website, and LG Electronics can know which pages on the LG Store 360 website people have visited, and This allows us to measure the effectiveness of advertising and web search, and also to improve LG Electronics' communications and products through insight into user behavior.
If you do not wish to use cookies in your web browser, go to the Privacy pane of your preferences and select do not accept cookies.
Cookies are used throughout the LG Store 360 site, so if you do not accept cookies, you may not be able to use some sites.

– Essential Cookies. These cookies are essential for you to browse the website of LG Store 360 and use website functions.

– Carry Cookies. These cookies collect information about how you use the LG Store 360 website, such as which pages you visit most often. This data helps us optimize the LG Store 360 website and make browsing the website easier for you. This cookie also informs affiliates of whether or not you have entered one of the LG Store 360 websites from them, used or purchased LG Electronics products or services on the website, and which products and services you purchased. used to give These cookies do not collect information about who you are. All information collected by these cookies is processed collectively to ensure anonymity.

– Feature Cookies. This cookie allows the LG Store 360 website to remember your choices while browsing. For example, LG Store 360 may store your geographic location in a cookie to show you

localized websites for your region. It can also remember preferences like text size, fonts, and other customizable elements. These cookies may also be used to keep track of which key products or videos you have viewed to avoid repetition. The information collected by these cookies does not personally identify you and cannot track your browsing activity on websites other than the LG Store
360 website.

Transmitting identified data between countries

LG Store 360 connects LG Electronics customers with the world. For this purpose, the customer's identified data may be accessed by the applicable legal entity. LG Store 360 complies with laws on the transfer of personal data between countries to ensure that customers' data is protected no matter where they are located.
LG Store 360, which manages customer identified data, utilizes the service network of Google Cloud Platform. We handle data directly acquired through the LG Store 360, and we also utilize member data shared through the LG Electronics website. LG Electronics' member data is managed through Amazon Web Service, and through LG Electronics' connected data management system, it is linked with LG Store 360 and finally acquired and handled by Google Cloud Platform where LG Store 360 operates. Google Cloud Platform of LG Store 360 is operated in Korea of Asia Regional Server. All data in LG Store 360 is secured, and technical supplementary measures have been implemented so that no other entity other than the relevant entity can confirm or acquire the processed data

LG Store 360's Enterprise-wide Efforts to Protect

Personal Information

In order to maintain the security of customer identified data, LG Electronics notifies employees of LG Electronics and its affiliates of personal information protection and security guidelines within the LG Store 360, and strictly implements the privacy policy within the company.

Privacy Questions

If you have any questions about the LG Store 360 Privacy Policy, would like to contact the LG Store
360 Data Protection Officer, or would like to file a complaint, you may contact us by email at lgstore360contact@lge.com. In this case, LG Store 360 will do its best to help.
LG Store 360 takes customers' privacy-related questions seriously. A dedicated team reviews your inquiries to determine how best to respond to your questions or concerns. This includes inquiries received in response to access or download requests. In most cases, all substantive inquiries will be answered within 7 days. In other cases, we may inform you that LG Store 360 needs more time to request or respond to additional information.
In the event that customer complaints indicate that LG Store 360 can improve the way it handles privacy issues, LG Store 360 will then take action to implement such updates at an appropriate opportunity. If a privacy issue has negatively affected a customer or other person, LG Store 360 will take steps to resolve the issue together with the customer or such other person.
If you are not satisfied with LG Store 360's response, you can file a complaint with the appropriate regulatory body. When customers contact LG Store 360, LG Store 360 will endeavor to provide information on resolution of related complaints that may apply to the customer's situation.

Website Operation Additional Information

1. Company information
LG Store 360 is the name of a marketing platform that utilizes customer data for on/offline stores operated by LG Electronics.

“Company” number registered in Korea: 107 – 86 – 14075

Korea Headquarters Address:
LG Electronics Global Marketing Center, West Building, LG Twin Towers, 128 Yeoui-daero, Yeongdeungpo-gu, Seoul
2. Registration and Application
Some services on the LGStore360.com website (the “Site”) are registered through membership
registration on LG Electronics' website, LG.com, or by entering your identified information directly on the site or through a salesperson and store. Or you can use it after applying. The site utilizes e- mail information to identify you, and you must ensure that the personal information you provide is up-to-date and accurate. In addition, you are responsible for maintaining and managing the personal information of customer identified information such as e-mail and mobile phone number of the site by requesting to unsubscribe and change your e-mail account at the bottom of the e- mail.
These Terms of Use are governed by the laws of the Republic of Korea, and you and we shall submit to the non-exclusive jurisdiction of the courts of the Republic of Korea in all matters arising under these Terms of Use.
3. Selection and consultation/order request
Through the site, we are collecting your interests and requests for advice and orders. After selecting a product on the site, you will be asked to enter identification information and agreement to the terms and conditions.
Selections made on the site may vary depending on the stock and store of the requested product. Products selected or requested on the Site are not reserved for you and may be sold to other customers using our online and offline stores at the same time.
If you consult with store staff by phone/email and your order is registered through the site, the product will be reserved for you. However, the sale is not completed until the order is dispatched from the warehouse and the payment is successfully completed in the online/offline store.
Availability of orderable stock is subject to stock availability at your shipping address and destination. It is not possible to place an order for stock in a shipping address other than the shipping address responsible for the shipping address.
4. Discount coupon
Through the site, we are collecting your interests and requests for advice and orders. After selecting a product on the site, you will be asked to enter identified information and agreement to the terms and conditions.
Selections made on the site may vary depending on the stock and store of the requested product. Products selected or requested on the Site are not reserved for you and may be sold to other customers using our online and offline stores at the same time.
If you consult with store staff by phone/email and your order is registered through the site, the product will be reserved for you. However, the sale is not completed until the order is dispatched from the warehouse and the payment is successfully completed in the online/offline store.
Availability of orderable stock is subject to stock availability at your shipping address and destination. It is not possible to place an order for stock in a shipping address other than the shipping address responsible for the shipping address.
.
5. Marketing activities and customer service operation

For marketing activities operated by the “Company” (including affiliates), we pass information to

you through the representative email account.
- Activity representative email. lgstore360marketing@lge.com
If you are not 100% satisfied with the product consultation, inquiry, or purchase through LG STORE
360 operated by LG Electronics, you can forward your opinions and complaints through the following e-mail. You can refuse to receive your information so that it cannot be used, and you can inquire or suggest questions about activities using personal information.

- LG Store 360 representative email. lgstore360support@lge.com

- Customer information rejection email. lgstore360noreply@lge.com

- Customer information inquiry email. lgstore360contact@lge.com

6. Intellectual Property
Your use of the site does not grant you any copyright or intellectual property rights in the content of the site. All copyrights are protected under national and international law.
All content on our site may be copied or distributed only after obtaining the express permission of
LG Electronics.
7. General

“Company” may assign our rights and obligations under these Terms of Use to other entities, in

which case we will notify you by email. However, this does not affect your rights or our obligations set forth in these Terms of Use. This agreement is between you and LG Electronics and LG STORE
360. No one other than them has the right to enforce these Terms of Use. Each provision of these Terms of Use applies individually. Even if any provision is found to be illegal by a court or relevant authority, the remaining provisions shall remain in effect. Even if we do not strongly require you to perform any of our obligations under these Terms of Use, or if we do not exercise our rights on you, or we delay exercising our rights on you, this does not mean that we have waived our rights, nor does it mean that you will not be obliged to meet these obligations. If we waive our right to default to you, we will only declare the waiver in writing, and this will not be considered an automatic waiver of any future breach of your rights. These Terms of Use are governed by the laws of the Republic of Korea. You, LG Electronics and LG STORE 360 both agree to submit to the non- exclusive jurisdiction of the courts of the Republic of Korea.
8. Changes
Any future changes to these Terms of Use will be posted on this page and, where applicable, you will be notified by email. Please check this page frequently for any updates or changes to these Terms of Use.

Copyright ©2022 LG Electronics | LG Store 360. All Rights Reserved

Last updated: June, 2022

Privacy Policy (Appendix)

LG Store 360 SB (Saudi Arabia)

The subsidiary name ("LG Store 360 Saudi Arabia," hereafter referred to as LG Store 360 SB) provides a privacy policy that generally describes how we collect, process, transfer and protect your personal information. Additionally, in addition to the general disclosures of this Privacy Policy, an appendix

to this Privacy Policy (“Privacy Policy”) provides some additional disclosures required by local data

protection laws. In the event of any conflict between the Privacy Policy and the content of this appendix, this appendix shall control.
This Privacy Policy may be amended in accordance with relevant laws and regulations, guidelines,
and LG Store 360 SB's internal operation policy. If this Privacy Policy is substantially modified, a notice board will be provided on the main page of this website.
This privacy policy has been in force since 18/03/2022 and was changed on June 19, 2022.

Details of Collection and Use of Personal Information LG Store 360 SB collects and uses your personal information as follows. General personal information

- Customer behavior data (AI Camera, etc)

LG Store 360 SB collects personal information through:
- Collection via website and phone
- Collection through sites using the LG Store 360 site (“lgstore360.com”) and sales representatives
of affiliates
- Collection using the collection tool of the generated information
- Collection through survey
Details of provision of personal information to third parties
In principle, LG Store 360 SB does not disclose or provide your personal information to third parties. However, LG Store 360 SB may provide your personal information to third parties in the following cases.
- When personal information is provided in accordance with relevant laws and regulations, or when requested by the investigative authorities in accordance with procedures and methods in accordance with relevant laws and regulations for investigation purposes
- LG`s strategic partners, agents or other unaffiliated parties may use your information including your personal information to communicate with or contact you with an offer, advertisement or consultation related to products or services provided by LG Store 360 only if you have consented to receiving such communications and you may opt out at any time by writing to us.

Strategic partners of LG (Appendix) in Saudi Arabia

① United Yousef M. Naghi Co. Ltd. and any business partners to be added from time to time

② LG Brandshop

- LG Brandshop | Khobar Clearance (Address: Khobar, King Fahad Rd)
- LG Brandshop | Alkharj (Address:Alkharj city, King Fahad Rd)
- LG Brandshop | Makkah 4 (Ash Shawqiyyah, 7215, Abdullah ibn Al abbas St)
- LG Brandshop | Yanbu 3 (Address:Ali Bin Abi Talib Rd,)
- LG Brandshop | Al Hassa 3 (Address: Al-Hassa downtown Al-Mubarraz)
- LG Brandshop | Yasmin (Address: King Abdul Aziz Road)
- LG Brandshop | Makkah 2 (Address: Al Firdous Street)
- LG Brandshop | Khobar 3 Highway (Address: Dammam - Khobar Highway)
- LG Brandshop | Jizan 2 (Address: Prince Sultan Road)
- LG Brandshop | Maddinah 2 (Address: Makkah Rd. Madinah)
- LG Brandshop | Maddinah 3 (Address: Al Hail St. Madinah)
- LG Brandshop | LATERA (Address: Sultan St., Jeddah)
- LG Brandshop | Dammam 2 (Address:AL thoraya, Dammam)
- LG Brandshop | Exit 9 (Address: Al Hamraa Distr., Riyadh)
- LG Brandshop | Exit 5 (Address: King Abdulaziz Road, Riyadh)
- LG Brandshop | Qassim (Address: Al Madinah Street, Qassim)
- LG Brandshop | Olaya (Address: Olaya Street, Riyadh)
- LG Brandshop | Tabuk 2 (Address: Al worud Dist., Tabuk)
- LG Brandshop | Khamis (Address: Abha Road, Khamis)
- LG Brandshop | Taif (Address: Shobra Dist., Taif)
- LG Brandshop | Tabuk (Address: Olaya Distr. (Prince Sultan Street), Tabuk)
- LG Brandshop | Baroom (Address: Baroom Center (Hael Street), Jeddah)
- LG Brandshop | Tahaliah (Address: Al Tahliah Street, Jeddah)
Period of retention and use of personal information
In principle, LG Store 360 SB destroys personal information when the purpose of collection and use of personal information is achieved and there is no legal or business need to preserve such data. The company retains sales related documents and accounting books for 5 years and customer complaints for 3 years. LG Store 360 SB uses the customer's personal information from the moment the customer agrees to the terms of use until the request to terminate the relationship with the LG
Store 360 SB or, in the case of a dispute, the dispute is closed.
Personal information management procedures and methods
LG Store 360 SB does not destroy personal information collected for one year from the date of initial collection. We stop using your personal information without delay when the purpose of collection and use of personal information is achieved, when legal and business needs for personal information are resolved, or as soon as a customer requests it. However, if participating in multiple activities within one year, the first collection date is changed to the date of consent for the last activity, and unless otherwise requested, it is safely stored and used for one year. Before the end of one year, consent to information use is confirmed via email, and if there is no response, the use is stopped. However, member information obtained from other systems of LG Electronics will be deleted according to the system terms and conditions. In this case, it will also be safely deleted from the LG Store 360 SB and the information will be destroyed.
Privacy Rights in LG Store 360
LG Store 360 SB respects your right to access, rectify, delete, request suspension of processing and withdraw consent from your personal information. Furthermore, LG Store 360 SB places great importance on the protection of children's (under 14 years of age) personal information, and a legal representative may request deletion, suspension of processing, or withdrawal of consent for such children.
You can exercise the rights of yourself or your child by using the LG Store 360 personal information inquiry email (lgstore360contact@lge.com) or unsubscribe email (lgstore360noreply@lge.com).
LG Store 360 SB may reject the above request only if there is a valid reason specified in the law or an equivalent reason.
International transfer of personal information
Your personal information collected by LG Store 360 SB is transferred to and stored on the server of LG Store 360 located abroad at the time of collection for service provision and personal information protection, and personal information is collected and used by achieving the purpose of personal information collection and use. It is stored until there is no legal or business need for storage.
Measures to ensure the safety of personal information
LG Store 360 SB takes the following technical, administrative and physical measures to ensure the safety of personal information in accordance with relevant laws and regulations.
(1) Administrative measures: regular employee training on personal information protection and establishment and implementation of internal management systems, etc.
(2) Technical measures: management of access rights to personal information processing systems, etc., installation of an access control system, systematization of unique identified information, etc., installation of security programs, etc.
(3) Physical Measures: Restricting access to personal information storage media, such as computer rooms or data storage.
Department in charge of personal information protection and grievance handling
LG Store 360 SB operates the following departments to protect customers' personal information and to handle personal information-related complaints. Customers can file any complaints related to personal information protection that may arise while using the services of LG Store 360 SB.
LG Electronics Global Marketing Center Omni-Channel Marketing Team

- Phone. +82-2-3777-3921

- (Representation) Operation/Inquiry. lgstore360support@lge.com
- Personal information inquiry email. lgstore360contact@lge.com
- Rejection of receiving personal information. lgstore360noreply@lge.com